To file a return or an exchange, click here
How to submit a return request
The following items are excluded and cannot be returned:
- Free gifts or promotional items
- Items marked FINAL SALE
- Worn items
- Items with scents, deodorant, and signs of wear.
- Original shipping fees
To complete your return/exchange, we require a receipt or proof of purchase. We are not responsible for any shipping returns fees.
Please do not send your purchase back to the manufacturer.
All items must be unworned, unwashed, and still have original tags ATTACHED as how you first received it.
Any item not in its original condition, is damaged, worn, contain scents of signs of wear, or missing parts such as tags for reasons not due to our error will not receive a refund.
Once your return/exchange is submitted via our portal here, we will review it with in 2-3 business days. After your return is approved, you will received an email of following instructions for returning.
Upon receiving return items or exchange items, we will inspect it for signs of wear and any damage. If we detect that the item is worn or damage, we deserve the right to deny your return/exchange.
If your item is approved, we will send you further instructions in regards of your store credit or exchange. Please allow up to 7 business days for your return/exchange to be processed and finalized.
At this time, we are not able to send refunds. We will only offer store credit for future purchases. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund as a store credit.
If you are approved, then your store credit will be processed in our system, and you will be notified of what code to use to use your store credit.
It takes up to 10 business days for us to process our return or exchange. A confirmation email will be sent to you once the store credit or exchange has been processed.
We are not responsible for any damaged items. In the event that your item arrived damaged related to packaging or missing during route from USPS or UPS, we asked that you speak with your local USPS/UPS to file a claim. Based on the shipping option that you have chosen when ordering, you may or may not have insurance. Please check your shipping option when ordering. If your package is covered with insurance, your package will be covered in case of an unexpected event item by contacting USPS or UPS. If your package is not covered with insurance, please understand that we are not able to process a return.
To file a claim, click here:
Only regular priced items may be refunded as store credit, unfortunately sale items cannot be refunded.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a confirmation of the store credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable.
We are not responsible for any shipping fees. If you are returning but no exchange, you are responsible for the shipping fees. To return your parcel back for an exchange, you are responsible for shipping fees to send it to us (Domestic only), and calculated shipping fee based on weight for International to send it back to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.